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| Weight Watchers Unlimited Cancellation Policy |
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How do I cancel Weight Watchers Unlimited?
Please choose one of the following options to contact us:
Please include the following information when you contact us to cancel:- Your name and contact information (address, telephone number and email address)
- Card ID Number (located on your Weight Watchers Unlimited card) – or, if you have not completed the online sign-up for Weight Watchers Unlimited, the Access Code on your Starter Voucher
- Reason for cancellation
- If entitled to a refund, please mail us any additional items as described below
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When does cancellation take effect?
Your Weight Watchers Unlimited is valid for a one month period ending on the date printed on your Weight Watchers Unlimited card. Each monthly period is called a subscription month. Unless a special refund circumstance applies to you (see below), we’ll process your cancellation as follows:
- If you cancel in the first half of your subscription month, your cancellation will be effective on the end date printed on your Weight Watchers Unlimited card.
- If you cancel in the second half of your subscription month, since you may have already been billed for your next subscription month, you may receive a new Weight Watchers Unlimited card for that month. In that case, your cancellation will be effective as of the end of your next subscription month. If you would like a refund for that month, please see below.
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What is the refund policy?
- To obtain a refund, first follow the directions stated above.
- Refunds are based on subscription months and are not prorated.
- Refunds are processed as follows (except in special refund circumstances):
- There are no refunds for your current subscription month.
- If you cancel in the second half of your subscription month, since you may have already been billed for the following month, you may receive a new Weight Watchers Unlimited card for that month. In that case, to get a refund for that next subscription month, please return the new card to us (at the postal address listed above) within 7 days of receiving it.
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What is a special refund circumstance?
You may also be entitled to a refund if one of the following applies to you:
- You are unable to complete your sign-up on our website within 7 days of purchase (e.g., no Internet connection, you are a nursing mother or you do not meet certain health qualifications).
- You cancel within 5 days of your initial Weight Watchers Unlimited purchase (or within such other period as required by law).
- You reach Lifetime Membership status.
- You become pregnant or you need to end membership due to death or disability.
- You move more than 20 Kms from a participating meeting location, if your location closes and there is no participating location within 10 Kms of the closed location.
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What do I need to do to get a refund in a special refund circumstance?
If you are cancelling due to a special circumstance and would like to be considered for a refund, write to us at the address above and include the following:- If you have not yet completed your sign-up on our website, please return your unused Weight Watchers Unlimited Starter Voucher within 7 days of your initial purchase.
- In all other special refund circumstances, please return your current month’s Weight Watchers Unlimited card and, if you cancel in the second half of your subscription month, please also return the next month’s Weight Watchers Unlimited card to us when you receive it in the mail.
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If you have any questions about Weight Watchers Unlimited cancellation or refunds, please contact Customer Service.
The Weight Watchers Unlimited Cancellation Policy may be modified at any time.
Last modified on August 20, 2006 |
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